1 Overview
JD Love ("we," "us," or "our") is the operator of the online gaming and sports betting platform at jdlove.click. As a licensed Philippine gaming operator, we are required by law to collect certain personal information from players. But beyond legal obligation, we believe you have a right to know exactly what happens to your data once you share it with us.
This Privacy Policy applies to all personal information collected through your use of the JD Love platform — from the moment you register an account to every transaction you make, every game you play, and every time you contact our support team. It covers our website, mobile interface, and all related services offered under the JD Love brand.
By registering and using JD Love, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal information as described here, please do not register or continue using the platform.
Governing Law: JD Love processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
2 Data We Collect
JD Love collects personal data that falls into the following categories. We only collect what is necessary for the purposes described in this Privacy Policy — we do not collect data just because we can.
Identity and Contact Information
- Full legal name (first name, middle name, last name)
- Date of birth and age verification information
- Valid Philippine mobile number
- Email address
- Residential address (province, city, barangay)
- Government-issued ID details (when required for KYC verification)
Financial Information
- Payment method details — GCash/Maya account references, GrabPay, Coins.ph, InstaPay/PESONet details, bank account references (BDO, BPI, UnionBank), and Visa/Mastercard card details (masked and tokenised)
- Transaction history: deposit amounts, withdrawal requests, dates, and payment references
- Account balance information
Platform Activity Data
- Betting history: all wagers placed, games played, odds accepted, and results
- Login timestamps and session duration
- Device type, operating system, and browser information
- IP address and approximate geolocation
- Promotional activity: bonuses claimed, wagering progress, and promotion usage history
Communications Data
- Support chat transcripts and email correspondence
- Feedback, complaints, and survey responses
- Notification preferences
Sensitive Personal Information: JD Love does not routinely collect sensitive personal information as defined under RA 10173 (such as health records, religious beliefs, or political affiliations) unless specifically required by law or where you voluntarily provide it in the context of a support interaction.
3 How We Collect Your Information
JD Love collects personal information through the following channels:
- Account registration: Information you provide when signing up on the JD Love platform.
- KYC verification: Identity documents submitted during the verification process required under Philippine AML regulations.
- Payment transactions: Details shared when you deposit or withdraw funds through our supported Philippine payment channels.
- Platform use: Data generated automatically when you log in, browse the site, place bets, and use any JD Love product or feature.
- Customer support interactions: Information you share when you contact JD Love via live chat or email.
- Cookies and tracking technologies: Data collected automatically via cookies and similar tools when you visit jdlove.click (see Section 8).
JD Love does not purchase personal data from third-party data brokers or marketing lists. All personal information we hold about you was either provided by you directly or generated through your activity on our platform.
4 How We Use Your Personal Data
JD Love uses personal data collected from players for the following purposes:
| Purpose | Legal Basis | Details |
|---|---|---|
| Account management | Contractual necessity | Creating and maintaining your JD Love account, authenticating logins, and enabling platform access. |
| Payment processing | Contractual necessity | Processing deposits and withdrawals through your chosen Philippine payment method. |
| Identity verification (KYC) | Legal obligation | Verifying player identity and age in compliance with Philippine gaming regulations and AML law. |
| Regulatory compliance | Legal obligation | Reporting to gaming regulatory authorities, AML monitoring, and tax compliance as required under Philippine law. |
| Fraud prevention | Legitimate interest | Detecting and preventing fraudulent transactions, bonus abuse, and account misuse. |
| Platform improvement | Legitimate interest | Analysing usage patterns to improve JD Love products, fix technical issues, and optimise the player experience. |
| Responsible gaming | Legal obligation / legitimate interest | Monitoring play patterns to identify problem gambling indicators and delivering self-exclusion tools. |
| Marketing communications | Consent | Sending promotional offers, bonuses, and JD Love updates — only where you have opted in. |
| Customer support | Contractual necessity | Responding to your queries, resolving disputes, and providing assistance via live chat and email. |
JD Love will not use your personal data for any purpose not listed here without first notifying you and, where required, obtaining your consent.
5 Sharing Your Personal Data
JD Love does not sell your personal information. We do not share your data with third parties for their own marketing purposes. However, in order to operate the platform lawfully and effectively, we may share your data with the following categories of third parties:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet service providers, BDO, BPI, UnionBank, Visa/Mastercard network processors — strictly for the purpose of completing your requested transactions.
- Regulatory authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), and other relevant Philippine government bodies, where required by law.
- Identity verification providers: Third-party KYC service providers engaged to assist with document verification and age checking, operating under strict data processing agreements.
- Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform technology partners who process data on behalf of JD Love under contractual data processing agreements that comply with RA 10173.
- Fraud prevention services: Third-party risk management systems used to detect suspicious transactions and protect the integrity of the JD Love platform.
- Legal and professional advisers: Lawyers, auditors, and other professional service providers where disclosure is necessary for legal proceedings or regulatory investigations.
All third parties with whom JD Love shares personal data are contractually required to handle that data in accordance with Philippine data privacy law and JD Love's data protection standards.
No Cross-Border Transfers Without Safeguards: If any data processing by a third-party provider occurs outside the Philippines, JD Love ensures that appropriate safeguards are in place as required under the Data Privacy Act and NPC regulations.
6 Data Retention
JD Love retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, and resolve any disputes or enforce our agreements.
As a licensed gaming operator, JD Love is required under Philippine law to retain certain transaction records and identity verification data for a minimum of five (5) years from the date of the relevant transaction. This retention period applies to all financial records, KYC documents, and betting history.
For data held beyond the active account period — such as dormant account data or data retained for AML compliance purposes — JD Love applies appropriate access controls to ensure that only authorised personnel can retrieve it, and only for lawful purposes.
When personal data is no longer required and no legal retention obligation applies, JD Love securely deletes or anonymises the data in accordance with its internal data governance procedures.
7 Data Security
JD Love takes the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect data against unauthorised access, disclosure, alteration, and destruction. These include:
- SSL/TLS encryption for all data transmitted between your device and the JD Love platform.
- Tokenisation of payment card details — JD Love never stores raw card numbers; only tokens provided by our payment processor are retained.
- Access controls limiting internal data access to staff with a legitimate operational need.
- Regular security audits and penetration testing conducted by qualified cybersecurity professionals.
- Two-factor authentication available for player accounts and mandatory for all JD Love internal systems.
- Incident response procedures aligned with NPC breach notification requirements under the Data Privacy Act.
In the event of a personal data breach that is likely to result in risk to your rights and freedoms, JD Love will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players as required under RA 10173.
Your Role in Security: JD Love's security measures are most effective when combined with good habits on your end — using a strong, unique password for your JD Love account and not sharing your login details with anyone.
8 Cookies and Tracking Technologies
JD Love uses cookies and similar technologies to operate the platform, remember your preferences, prevent fraud, and understand how players use our services. Here is what the main types of cookies we use actually do:
- Strictly necessary cookies: Required for the platform to function. These handle session management, login authentication, and security checks. You cannot opt out of these without stopping your use of JD Love.
- Functional cookies: Remember your language preference, last visited section, and notification settings so you don't have to reconfigure them on every visit.
- Analytics cookies: Collect anonymous data on how players navigate the JD Love platform — which pages are visited most, where players drop off, and how features are used. This data is used solely to improve the platform.
- Fraud prevention cookies: Track session patterns to identify automated or suspicious behaviour that may indicate account compromise or bonus abuse.
JD Love does not use advertising or third-party tracking cookies that share your data with external ad networks. You can manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may affect platform functionality.
9 Your Privacy Rights
As a data subject under the Philippine Data Privacy Act, you have the following rights in relation to your personal information held by JD Love. These rights can be exercised by contacting our Data Privacy Officer at support@jdlove.click.
Right to Access
Request a copy of the personal data JD Love holds about you and information about how it is used.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal information held in your JD Love account.
Right to Erasure
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to legal retention obligations.
Right to Object
Object to processing of your personal data based on legitimate interests, including direct marketing communications from JD Love.
Right to Data Portability
Receive your personal data in a structured, commonly used format and transfer it to another controller where technically feasible.
Right to Complain
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe JD Love has not handled your data lawfully.
JD Love will respond to all privacy rights requests within 15 business days of receipt. In complex cases where additional time is required, we will notify you of the expected timeline. There is no fee for exercising your rights unless requests are manifestly unfounded or excessive.
10 Minors
JD Love is strictly an 18+ platform. We do not knowingly collect or process personal information from individuals under the age of 18. Age verification is conducted at registration and may be requested again at any point during the account lifecycle.
If JD Love discovers that personal data has been collected from a minor without parental consent and without awareness on our part, we will delete that data immediately, close the associated account, and return any deposited funds to the payment source.
If you are aware of a minor who has registered on the JD Love platform, please contact us immediately at support@jdlove.click so we can take appropriate action.
11 Changes to This Privacy Policy
JD Love may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players via email or through an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this policy indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. Your continued use of JD Love following notification of any update constitutes your acceptance of the revised policy.
12 Contact Our Data Privacy Officer
If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how JD Love handles your personal information, please contact our Data Privacy Officer directly:
JD Love Data Privacy Officer
📧 Email: support@jdlove.click
📍 Address: Republic of the Philippines
⏱ Response Time: Within 15 business days
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the independent authority responsible for protecting the right to information privacy and enforcing the Data Privacy Act of 2012.
At JD Love, we aim to resolve all privacy concerns quickly and respectfully. Protecting your data isn't just a legal requirement for us — it's a basic part of treating players the way they deserve to be treated.